Sales Policy
Effective Date: December 31, 2024
Welcome to Cresthato.net. This Sales Policy explains the terms and conditions governing purchases made on our website. By placing an order, you agree to be bound by the terms outlined here.
Order Placement
Customers can place orders directly on our website by selecting products and completing the checkout process. Ensure that all details provided during checkout, such as billing address, shipping address, and payment information, are accurate. Cresthato.net reserves the right to cancel orders due to errors, suspected fraud, or other unforeseen circumstances.
Pricing and Promotions
All prices listed on our website are in USD and exclude applicable taxes and shipping charges unless otherwise stated. Prices are subject to change without prior notice. Promotions, discounts, and coupon codes are valid only during their specified periods and cannot be applied retroactively.
Payment Methods
We accept major credit cards, debit cards, and other secure payment methods as displayed at checkout. Payment must be completed at the time of purchase. Cresthato.net does not store your payment information; all transactions are processed through secure third-party payment gateways.
Shipping and Delivery
Orders are processed and shipped within 1-3 business days unless otherwise specified. Shipping times may vary depending on your location and selected shipping method. Delivery times provided are estimates and not guaranteed. Cresthato.net is not responsible for delays caused by carriers or customs clearance processes.
Order Modifications and Cancellations
Customers may request order modifications or cancellations within 24 hours of placing the order. After this period, changes cannot be guaranteed if the order has already been processed or shipped.
Product Availability
We strive to maintain accurate stock levels. However, there may be instances where a product becomes unavailable after your order is placed. In such cases, we will notify you promptly and offer an alternative product or a full refund.
Returns and Refunds
Returns and refunds are governed by our Refund and Returns Policy, which can be accessed on our website.
Damaged or Defective Products
If your order arrives damaged or defective, notify us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
Customer Support
For inquiries about your order, shipping, or any other concerns, contact our customer service team using the details below:
- Email: info@cresthato.net
- Phone: (859) 360-3030
- Address: 1217 Bob White Ct, Erlanger, Kentucky (KY)