Refund and Returns Policy

Effective Date: December 31, 2024

At Cresthato.net, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a clear and hassle-free refund and returns policy. Please read the following terms carefully.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Return requests must be initiated within 30 days of receiving your order.
  • Non-returnable items include perishable goods, personalized products, and sale items unless defective.

How to Initiate a Return

  1. Contact our customer service team at info@cresthato.net with your order details and reason for return.
  2. Wait for return authorization and instructions on how to send back the item.
  3. Ship the item to the address provided. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Please note that the time for funds to appear in your account depends on your payment provider.

Exchanges

If you wish to exchange an item for a different size or variant, please follow the same return procedure and specify your request. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. We will provide a replacement or full refund at no additional cost.

Non-Refundable Situations

Refunds are not provided for:

  • Items returned beyond the 30-day window without prior authorization.
  • Products not in their original condition or missing parts for reasons unrelated to our error.

Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellation requests may not be accommodated if the order has already been processed or shipped.

Contact for Returns and Refunds

For all return and refund inquiries, please reach out to us using the following contact details:

  • Email: info@cresthato.net
  • Phone: (859) 360-3030
  • Address: 1217 Bob White Ct, Erlanger, Kentucky (KY)