Delivery Policy

Effective Date: December 31, 2024

At Cresthato.net, we strive to provide a seamless delivery experience for all our customers. This Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By placing an order, you agree to the terms outlined here.

Order Processing

Orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. Customers will receive an order confirmation email containing their order details and estimated delivery date.

Shipping Options and Costs

We offer multiple shipping options to suit your needs, including standard, expedited, and express delivery. Shipping costs are calculated at checkout based on the shipping method, destination, and the weight of the package. Any applicable taxes or customs duties are the responsibility of the customer.

Estimated Delivery Times

Delivery times vary depending on the shipping method chosen and the destination:

  • Standard Shipping: Typically 5-10 business days.
  • Expedited Shipping: Typically 3-5 business days.
  • Express Shipping: Typically 1-3 business days.

These timeframes are estimates and may vary due to external factors, including carrier delays or customs clearance.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through the carrier’s website.

International Shipping

Cresthato.net ships internationally to most countries. However, delivery times for international orders may be longer due to customs processing. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us immediately. We will work with the carrier to resolve the issue and keep you updated.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for any reshipping costs.

Damaged or Lost Items

In the unlikely event that your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will investigate the issue and offer a replacement or refund as appropriate.

Contact for Delivery Inquiries

If you have any questions or concerns regarding your delivery, please contact us:

  • Email: info@cresthato.net
  • Phone: (859) 360-3030
  • Address: 1217 Bob White Ct, Erlanger, Kentucky (KY)